Terms & Conditions

Between C2Kit Computer Supplies Ltd (Registration No. 10969225) (“C2Kit”); and you (the “user/customer”).

 

DEFINITIONS

All words used in these Terms and Conditions including on our Website shall where not otherwise defined herein have their ordinary meaning.

  1. “Terms and Conditions” mean these terms of use, specific terms, the privacy policy and any other terms, policies or notices agreed between you and C2Kit but EXCLUDING those terms and conditions that will apply to the sale of Goods and Services in conjunction with a Rental Agreement.
  2. “we”, “our” or “C2Kit” means C2Kit Computer Supplies Ltd (Registration No. 10969225) whichever one applies.
  3. “Services” means the use of the Website and any services and/or Goods offered for sale on the Website including those services offered in conjunction with the sale of any Goods.
  4. “Goods” means any Goods or products sold by C2Kit.
  5. “Website” means c2kit.co.uk
  6. “you” or “user” means any person who visits, accesses or uses the Website or buys any Goods and Services.
  7. “Rental Agreement” means, where applicable, the Minimum Term Hire Agreement between the Lessor and you that shall apply in respect Goods and Services sold in conjunction with a Rental Agreement.
  8. “Lessor” means the independent financial services provider that shall be a party to the Rental Agreement with you, such Lessor providing financial services on the terms and conditions of the Rental Agreement.
  9. The singular shall include the plural and vice versa.
  10. Reference to one gender shall include the other.
  11. Reference to natural persons shall include bodies corporate and vice versa.
  12. The clause headings in this Agreement have been inserted for convenience only and shall not affect its interpretation.

 

INTRODUCTION

C2Kit is a supplier of IT Goods and Services throughout the United Kingdom. We pride ourselves in being a market leader in our field and innovation is what keeps us up front. Our Brand Spanking Used™ Goods provide our customers with exceptional quality at affordable prices.

We at C2Kit work hard to staff our business with really nice people who are fair and transparent with our customer’s. Our legal guy has therefore prepared this document to help you to understand the Terms and Conditions that govern your use of our Services including online purchase of our Goods and Services (it’s the fine print). Please take some time to read through this document as it will help you understand how they apply to you. If there is any part of these Terms and Conditions that you do not understand, you must ask C2Kit to explain it to you before you accept the Terms and Conditions or continue using our Services. It is IMPORTANT that you understand the following;

  • These Terms and Conditions are binding and enforceable against every person that uses our Services.
  • Please do not use our Services if you do not agree to the Terms and Conditions, if you continue to use our Services, this will constitute your acceptance of the Terms and Conditions contained herein.
  • Nothing in these Terms and Conditions is intended to [1] contravene any provision of the Consumer Protection Act (1987), the Consumer Rights Act (2015) OR [2] to unlawfully restrict, limit or avoid any right or obligation for the User or C2Kit.
  • By using our Services, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use our Services only with the supervision of your parent or legal guardian who hereby consents to be bound to these Terms and Conditions and to be liable and responsible for all obligations that would otherwise arise in respect to your use of our Services under these Terms and Conditions.
  • Access to the Services, content and downloads available on the Website is subject to the Electronic Communications Act (2000).
  • You, the Customer, hereby warrant that you will at all times comply with the requirements of all applicable Law(s) as amended from time to time.
  • You agree to use our Services only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.
  • By ticking the “I confirm I have read, understood and accepted the Terms and Conditions applied to the use of C2Kit Services” box, a legally binding agreement between you and C2Kit is formed.
  • If you do not tick the “I confirm I have read, understood and accepted the Terms and Conditions applied to the use of C2Kit Services” box but continue to use the Services, then you will have agreed to these Terms and Conditions and a legally binding agreement between you and C2Kit is formed.

 

AMENDED OR UPDATED TERMS

C2Kit may, from time to time and at its sole discretion, amend or change these Terms and Conditions without notice. As such, you should check the Terms and Conditions periodically, and in particular each time you use our Services, visit our Website or purchase our Goods, as your continued use will mean you accept any amendment or revision at the time of use.

 

OWNERSHIP AND USE OF WEBSITE

C2Kit owns the Website and (where applicable) all intellectual property therein. The User agrees that he will only use the Website and C2Kit Services generally for the specific purposes for which it is created. The User warrants that in using the Services;

  • He shall not violate any laws or regulations of the United Kingdom and he shall not violate any of these Terms and Conditions.
  • He will not disrupt or interfere with any other user’s enjoyment of such Services.
  • Insofar as it pertains to the Services or any part thereof, he will not upload, post or otherwise transmit any viruses or other harmful, disruptive or destructive files.
  • He will not access or attempt to access any part of the Services which he is not authorized to access.
  • Insofar as it pertains to the Services or any part thereof, he will not disrupt or interfere with the security of, or otherwise cause harm to, any system resources, accounts, passwords, servers or networks connected to or accessible through such feature.
  • Insofar as it pertains to the Services or any part thereof, he shall not publish, post, upload, distribute or disseminate any defamatory material or information that might defame, embarrass, harm, abuse, threaten, insult or harass or otherwise cause harm to C2Kit or any third party.
  • Insofar as it pertains to the Services or any part thereof, he shall not invade the privacy of any third party and shall not engage in any activities that are racially, ethically or otherwise objectionable.

By using the Services, you agree that in the event that you breach any of the warranties provided for herein, that your access to the Website and our Services generally, may be suspended or terminated without notice to you and without prejudice to any other right or claim that C2Kit may have against you for such breach. You may suspend or terminate your use of our Services at any time without notice to C2Kit.

C2Kit makes no representations or warranties, whether express or implied, as to the quality, operation, integrity, accuracy, availability, functionality and the like of our Services. If any such representations or warranties are made by C2Kit’s representatives, C2Kit shall not be bound thereby.

 

ELECTRONIC COMMUNICATIONS

When you use our Services, or send emails to us, you consent to receiving communications from us electronically and agree that all communications, notices, disclosures, announcements and the like sent by C2Kit satisfy any legal requirements, including but not limited to the Electronic Communications Act (2000).

 

RETURNS POLICY

You are entitled to cancel any sale concluded through the use of our Services within 14 days after date of receipt of any Goods purchased. In this event, please return the Goods within 14 days of notice to us, in the same condition and packaging as originally purchased and we will refund you within 14 days of receipt thereof. We may charge a handling fee of up to 15% in the event that packaging is unnecessarily damaged or missing and reserve our right not to refund your purchase in certain circumstances (your statutory rights shall not be affected). You may also cancel a sale where delivery is delayed beyond 30 days from the order date.

VERY IMPORTANT: The User shall be entirely responsible for all personal data stored on any Goods and Services returned in accordance with this Returns Policy. The user Warrants that prior to returning any Goods or Services, he shall make all necessary arrangements for the backing up of his personal data and expressly indemnifies C2Kit, its employees, agents and the like against any loss, claim or damage, including associated costs, which may be suffered by the User or any third party arising through the loss of personal data. Without limiting the generality of the aforementioned, the User will additionally be required to sign the Repair Service Agreement. Were a User does not sign a Repair Service Agreement on return of Goods or Services, then a Returns Service Agreement shall be deemed to have been signed.

 

GOODS AND SERVICES

The Goods and Services offered on our Website are intended for residents of the United Kingdom and all transactions are subject to these Terms and Conditions. Customers who are not resident in the United Kingdom are welcome to use the Website in accordance with these Terms and Conditions and to make online purchases provided that the delivery address is in the United Kingdom.

FIT FOR PURPOSE: You must where possible ensure that any Goods and Services you buy are fit for the purpose for which you want to use them. C2Kit team members are available to discuss your needs and make recommendations but the onus shall be on the User to ensure that his purchase meets with his needs. In order to prevent harm to persons and property, the User must ensure that Goods are used in accordance with the original manufacturer’s instructions. Where no such instructions for use are provided by C2Kit, the onus shall be on the User to acquire such instructions before use. Most manufacturers of the Goods that C2Kit sells will have user instructions available for electronic download or for viewing on their respective websites.

NOTE ON SAFETY RISK PRODUCTS: All batteries conform to OEM (Original Equipment Manufacturer Requirements) and the relevant British Standards and are safe for use. All charges conform to OEM (Original Equipment Manufacturer Requirements) and the relevant British Standards and are safe for use.

 

RENTAL AGREEMENT

You may elect to hire select Goods and Services offered by C2Kit and where so elected, the following shall apply;

  • You will enter into a Rental Agreement with the Lessor in respect to the Goods and Services purchased from C2Kit and the terms and conditions of such Rental Agreement shall apply between you and the Lessor;
  • The Lessor is an independent financial services provider (that is independent from C2Kit);
  • All these Terms and Conditions shall continue to apply in respect to any Goods and Serviced purchase in conjunction with a Rental Agreement except that if there is a conflict between the terms and conditions of the Rental Agreement and these Terms and Conditions, then the terms and conditions of the Rental Agreement shall apply;

 

DEFECTS

The Users attention is drawn to the possibility that our Website and the Goods and Services offered therein, could include technical, mechanical or other mistakes/defects from time to time. C2Kit take reasonable steps to prevent such happening but occasionally we get things wrong.

If you are not satisfied with any Goods or Services that you have purchased by virtue of an apparent defect (other than defects expected due to the refurbished/reconditioned nature of the Goods), you may under certain circumstances be entitled to either be refunded or have the Goods repaired or replaced, as the case may be. Please get in touch with us on info@c2kit.co.uk or call our helpdesk on +44 (0) 2036482320 and our staff will be happy to assist in such matters. We would welcome any feedback that you might have in this regard.

 

WARRANTY

Some of our Goods are supplied with a limited warranty so be sure to check with the sales representative and on the quotation/ terms and conditions to verify whether a limited warranty is provided with the Goods you wish to purchase and in respect of what part of the Goods the limited warranty (if any) applies. Please do this before you make your purchase to satisfy yourself that you are getting what you want. Typically, our limited warranties will only apply to hardware (software support is chargeable at our standard hourly rate) and under some circumstances you might inadvertently void a warranty through your actions after delivery, so be sure to confirm with our team on how your rights in this regard will apply.

Despite the limited warranty associated with some of our Goods, the Website itself and all information provided therein, is provided “as is” and without any warranty, either express or implied, including, but not limited to, the implied warranties of fitness for a particular purpose, compatibility with the customers’ needs, non-infringement etc.

 

GOODS AND AVAILABILITY

C2Kit doesn’t guarantee that all of our Goods and Services will be available all of the time, even when they are still advertised on our Website. Where something is no longer available, we will always try (but shall not be obliged) to offer you alternatives to what you ordered I.E. something of similar price and specification. You will not however be obliged to accept any alternative Goods that we offer to you. Where it comes to our attention that Goods or Services ordered by you are no longer available, we shall inform you as quickly as possible.

All purchase prices are quoted in Great British Pounds (GBP) and while all reasonable efforts will be made to ensure that our advertised prices are correct, sometimes we do make mistakes, so we reserve our right to make any necessary corrections at any time without incurring any liability to you.

We may discontinue or change the specification and/or configuration of any of our Goods (including bundles of Goods) and Services at any time without notice. We may also suspend or modify our Website at any time without notice. By using our Services, you agree that C2Kit shall not be liable to you in the event that we do suspend or modify our Website or discontinue or change the specification and/or configuration of any Goods and Services.

 

RISK AND OWNERSHIP

Risk in the Goods and/or Services shall pass to you or your authorized representative on delivery. We will retain ownership in the Goods until payment has been received in full.

 

AGREEMENT OF SALE

An agreement of sale will be deemed to have been concluded by the placing of an order (telephonic, by fax, e-mail or on our Website) to C2Kit and by the receipt of the payment of the purchase price for the Goods into C2Kit’s bank account with its details set out hereunder:

Account Name:                   C2KIT Computer Supplies Limited
Bank:                                     Lloyds Bank
Branch Code:                      309477
Account
Number:               82945060

METHODS OF PAYMENT

DIRECT BANK DEPOSIT AND EFT’s: You may pay through direct bank transfer or Electronic Funds Transfer (EFT) subject to the following conditions; [1] funds must reflect in C2Kit’s bank account within 72 hrs of placing order otherwise the order will automatically be cancelled. [2] All transactions are conducted in Great British Pounds (GBP). [3] All payment details, including your proforma invoice details/ quotation number, must be used in the reference section of the payment slip, failure to do so may delay processing or despatch of Goods. [4] Upon user receipt of payment confirmation, please email same to orders@c2kit.co.uk

Upon receipt of payment confirmation and receipt of funds in C2Kit’s bank account, the order will be processed at which time the estimated timeframe for deliver shall commence. By transacting with C2Kit and processing payment, you warrant to us that you have legal capacity and are properly authorised to make such transaction and that you are not in breach of any applicable law or regulation. You indemnify C2Kit, its directors, owners and employees from any claim and/or liability from any third party arising out of your instructions and/or use of our Services.

 

DELIVERY OF THE GOODS

Following payment, C2Kit will take reasonable steps to ensure that your Goods arrive within the estimated delivery timeframes provided and in line with the terms and conditions of the Delivery Company or Nominated Delivery Company (available on request).

THE DELIVERY GUYS: C2Kit only deliver within the United Kingdom and delivery charges will (where applicable) be reflected on the quotation/ invoice. C2Kit will always use our preferred delivery company (the “Delivery Company”) to deliver any Goods bought by you but you may, at your sole discretion, nominate your own delivery company (the “Nominated Delivery Company”). If you do so nominate, then you will need to supply the relevant contact details for your Nominated Delivery Company to our team who will gladly make the necessary arrangements for your Nominated Delivery Company to collect your order. If you use a Nominated Delivery Company, then you agree to indemnify and hold C2Kit harmless from and against all claims, actions, damages, losses and the like suffer on account of any act or omission of the Nominated Delivery Company. You also agree that you will cover any additional reasonable costs associated with the use of a Nominated Delivery Company. If you do not so nominate, then you agree to use the Delivery Company of our choosing.

The Delivery Company or Nominated Delivery Company as the case may be are third-party service providers and as such, C2Kit cannot accept responsibility for their failure to perform or for delays in delivery due to circumstances beyond our control (“force majeure events”). You agree that C2Kit shall not be liable to you for any loss arising from any failure or delay in delivery or for any acts or omissions of the Delivery Company or Nominated Delivery Company (including force majeure events) that are outside of the control of C2Kit.

DELIVERY PARTICULARS: Deliveries may only be made to a physical address. Please ensure that all delivery details including the post code are accurate, as you will be liable for all additional charges as a result of any errors you make. All deliveries, whether by the Delivery Company or the Nominated Delivery Company, shall only be done between 08h00 and 17h00 on weekdays (excluding public and bank holidays). Week-end deliveries are only available on request and are subject to availability and a revised quotation. Please ensure that either you, or someone authorised by you, is available to receive and sign for deliveries. Whoever is signing for deliveries will also need to have a valid identity document (current driver’s license, current valid passport or biometric residence permit) in order to verify their identity. In the event that a delivery fails on account that either you or someone authorised by you is not available to receive and sign for orders (or that either is unable to adequately verify their identity), then this will result in a failed delivery and you will be liable for any additional re-delivery charges and associated costs.

SPECIAL DELIVERIES: If there are any reasons why a delivery at your designated delivery address might be particularly difficult, overly time consuming or particularly problematic, then you must inform us prior to payment that you require a “Special Delivery”. Special Deliveries are those that do not conform to the standard terms and conditions of the Delivery Company or Nominated Delivery Company- I.E. they are not ordinary deliveries, and they may incur an additional charge. If a reasonable person would agree that your address is difficult to find or difficult to access OR that a delivery to you at your nominated destination is likely to take substantially longer than expected for reasons that should/ ought to be known by you, then it is likely that you will require a Special Delivery and you should inform us. In the event that you do not inform us prior to payment and your delivery is deemed by us to have been a Special Delivery, then you agree that you will be liable for any additional reasonable delivery costs over and above those initially quoted.

DELIVERY DELAYS: We aim to deliver Goods with as little inconvenience as possible however there are times when deliveries are delayed beyond our control and we advise you that there is a possibility that something may not go according to plan. You agree that in the event of such a delay, C2Kit shall not be liable to you for any loss that you may suffer, for example, loss of time, having to take additional time of work or having to pay someone to wait at your nominated delivery destination to receive your Goods on your behalf. In this event, we will contact you to agree on alternative delivery date but will not require you to accept delivery at any unreasonable time.

FAILED DELIVERY: You are required to notify us within 48hrs of the time that the delivery was expected to have been completed failing which you agree that C2Kit may deem the delivery to have taken place correctly.

INSPECTION OF GOODS: You must ensure that your Goods are in good condition, free of any form of defects (other than those that would be expected due to the nature of the refurbished/ remanufactured status of the Goods) and that your order corresponds in description, price and quantity with the Goods you purchased before you take delivery of the Goods.

DAMAGES: In the event that a delivery results in damages to the Goods purchased by you, please notify us within 24 hours of receipt of delivery at orders@c2kit.co.uk providing photographic evidence of both the damaged Goods and damaged packaging. In this event, we will either collect and replace the damaged Goods or, in the event that a replacement is not available, we will offer you an alternative. If the alternative costs more than what the original Goods cost, then we will ask you to make the additional payment in accordance with the payment provisions provided for herein. If the alternative Goods cost less, we will refund you the difference. You will not be obliged to accept alternative Goods in which case C2Kit will refund you.

NO OBLIGATION TO PROVE DELIVERY: By confirming your order, you accept that C2Kit does not have to prove that you personally received the delivery of your Goods. In the event that you leave instructions for your Goods to be collected by/ received by a third-party, you agree that C2Kit shall only, if called on to do so, be required to prove that someone signed for the Goods at the specified delivery or collection address.

 

THIRD-PARTY ADVERTISING AND HYPERLINKS

Third-party hyperlinks and advertising may appear on our Website from time to time or may even be a permanent feature. These do not infer or constitute a relationship between C2Kit and any linked third-party. Our publication of third-party links and advertisements is not an endorsement of the third-party, their views, goods or services and Users are advised that any reliance on and interaction with such third-parties shall be solely at the risk of the User. C2Kit’s Terms and Conditions do not apply to third-party websites, goods and services and C2Kit shall not be responsible for any interactions between the User and such third-parties.

 

LIMITATION OF LIABILITY

C2Kit provides its Goods and Services with the following limitations on its liability to the maximum extent permitted by law for any loss, claim or damage, including associated costs, made by any third-party due to or arising out of [1] your use of the Website, purchase of Goods and our Services, [2] your violation of these Terms and Conditions, [3] the User failing to provide accurate information (including information regarding your needs) or [4] your violation of any law, rule or regulation or the rights of any other person or entity. By using this Website, you hereby indemnify C2Kit against any loss, claim or damage, including associated costs, which may be suffered by yourself or any third party arising in any way from your use of our Services.

The User agrees that C2Kit shall not be liable for incorrect pricing advertised on the Website or details conveyed by any member of our team whether by phone call, email correspondence or any other medium. We shall also not be liable for inaccuracies published on the Website or conveyed to you from time to time through any media platform that we use. This limitation of liability shall apply except in the event of wilful misrepresentation or misconduct and gross negligence of our employees and authorised representatives. Please do let us know if you feel that we are not meeting the high expectations that we have placed on ourselves by reporting your concerns to us on info@c2kit.co.uk.

The User agrees that the use of our Website is entirely at his own risk and that he is fully responsible for any loss, claim or damage, including associated costs, resultant therefrom including any risk of loss or damage associated with the inadvertent transmission of any viruses, spyware, malware, trojans, destructive materials or any other data or code and the like. C2Kit make no warranty or representation, whether express or implied, that the information or files available on the Website are free of such harmful viruses, spyware, malware, trojans, destructive materials or any other data or code and the like.

Views, statements and opinions expressed on our Website or any publication we make are not necessarily the views of C2Kit or any of its officers, agents, employees or owners.

 

COPYRIGHT AND INTELLECTUAL PROPERTY

All the data and rights, including but not limited to, copyright, trade-marks, logos, software, databases, text, graphics, icons, hyperlinks (other than third party hyperlinks), private information, designs, agreements and other intellectual property on this Website are the property of C2Kit and as such are protected from infringement by local and international legislation and treaties. You are permitted to view, print or store electronically a copy of any information on our Website, including these Terms and Conditions, solely for your personal, lawful, non-commercial use. Unauthorised use, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

 

TRANSFER OF RIGHTS

You may not without the written consent of C2Kit be entitled to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement. You hereby authorize C2Kit and agree that we may cede at any time any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by way of delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

 

PRIVACY

By using our Services, you agree that C2Kit may use Cookies (both session and persistent) and various types of tracking technology to collect/ monitor and store electronic and personal information in accordance with ‘data protection principles’ and the Data Protection Act 1998.

WHAT TYPE OF INFORMATION DO WE COLLECT: [1] Personal information that you will provide during payment E.G. your name and surname, national insurance number, date of birth, gender, email address, credit/debit card details, contact numbers, specification needs or preferences and any other personal information you provide voluntarily to us directly. [2] Internet usage information E.G. browsing habits, searches, click patterns, IP address, unique ID, pages visited, pathway taken during your search activity, time spent on our Website, what images and content you view/ download and any other relevant Internet usage information. [3] Details submitted by you or acquired by C2Kit in relation to your response to any promotions, reviews, surveys, fault reports submitted and the like.

WHY DO WE COLLECT INFORMATION: The information that we gather is used primarily for the following purposes; [1] Website security, [2] to verify your identity, [3] to speed up any subsequent visits through the use of auto insert functions, [4] to understand how users interact with our Website and what preferences and needs they might have so that we can improve our Services and the uses Website experience, [5] to personalise (by way of greeting you by name) any subsequent visits you make to the Website, [6] to inform you of facts/ promotions and the like that may be of interest to you based on your prior search interest  and [7] to acquire statistical data on total numbers of Website visits/ page views etc.

OUR COMMITMENTS: C2Kit will not share your personal information without your written consent except where compelled to do so through due legal process. C2Kit may compile and share non-personal, anonymous and statistical data and information (which we shall own) with 3rd parties. C2Kit will take all reasonable steps when collecting, processing, storing and (where required to do so) sharing your personal information in accordance with the requirements of the Data Protection Act 1998. We will not knowingly collect information relating to vulnerable Users or children.

 

DISPUTES WITH C2KIT

Should a dispute between the User and C2Kit arise concerning these Terms and Conditions, your use of our Services or purchase of our Goods, which cannot be resolved to your satisfaction through our own private negotiations within 30 business days, then you are may at your sole discretion, refer the matter to a third party. Citizens Advice (www.citizensadvice.org.uk) may be able to assist you with consumer rights. The Ombudsman Association (www.ombudsmanassociation.org/find-an-ombudsman.php) may also be able to assist.

 

WHOLE AGREEMENT

These Terms and Conditions, including those terms and conditions in any sale agreement entered into between the User and C2Kit constitutes the whole agreement between the User and C2Kit relating to the matters dealt with herein and, save to the extent otherwise provided herein, no undertaking, representation, term or condition relating to the subject matter of this agreement not incorporated in this agreement shall be binding on either party. In the event of the invalidity/illegality of any part or portion of this agreement for any reason whatsoever, such invalidity/illegality shall not affect the validity or enforceability of any other part or provision of this agreement and such invalid/illegal part or portion shall be deemed to have been struck out of the agreement as if it was never written.

 

APPLICABLE LAW

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with this Agreement shall be subject to the Disputes clause of these Terms and Conditions and where not settled on an amicable basis privately between the parties, shall be submitted to the exclusive jurisdiction of the English Courts.

GENERAL CONTACT INFORMATION

C2Kit’s contact information is as follows;

Company Name: C2Kit Computer Supplies Limited a private company registered in England and Wales with registration number 10969225

The Business of the Company: Online retailer of ICT Goods and Services

Registered Office: Third Floor, 207 Regent Street, London, W1B 3HH

Contact email address: info@c2kit.co.uk

Contact number: +44 (0) 2036482320

Contact Person for Correspondence: Craig Sneeden

 

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