C2KIT’s limited warranty covers your equipment for any form of hardware mechanical or electrical failure arising from normal use. The warranty is a hardware warranty only and does not cover support for the Operating System software, third-party software products, or accidental damage and faults caused by changes made to the original equipment supplied.
If you have a problem with your C2KIT equipment while it is still under our limited warranty, you can contact our offices via email, online chat, by filling an online support form or by phoning our office for remote online support.
Equipment returned under warranty may be factory reset as part of the repair process. Customers need to make all necessary arrangements for the backing up of their personal or company data. C2KIT, its employees, agents and the like will not be responsible for the damage to or loss of any programs, data, or removable storage media during the repair process, including associated costs, which may be suffered by yourself or any third party arising through the loss of personal or company data.
If a product is returned under warranty and the repair required does not fall under the limited warranty, or the reason for the repair is due to a software problem, C2KIT reserve the right to charge for our labour and postage costs.